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Supercharge your marketing and enhance customer success with our consultancy services tailored to your unique business objectives. We get to know your brand inside and out to help you build tangible North Stars, OKRs and action plans dependent on your goals.
Sometimes, you just need a helping hand and an attentive ear. Whether you're new to it all and need a start-up strategy, or you've been around for a long time and need global offshore staffing advice, we're here for you and will create the action plan required. Our entire team has worked at outsourced businesses in management roles worldwide, so we understand the unique challenges you and your staff face in various global markets.
As your trusted Global HR guide, we provide guidance on hiring, onboarding, rewards, retention, performance management, and remote team culture.
Your Customer Support team is the closest to your customers. We help enhance customer satisfaction by mapping effective customer support strategies, optimizing workflows and building strong support teams.
We'll get to know your brand inside out to draft an on-brand template and macro responses across all your platforms and FAQs. We'll also create a knowledge base so your team always knows what to say and customers can find information quickly.
Need help staffing and training the customer support team? We can help your hire, onboard, train and manage your offshore team.
You can't build a team without the tech, but knowing what's right can be tricky. We've handpicked the best tools to assist you with optimizing your digital office operations.
We'll build and train your staff on the needed tech platforms and can create playbooks and training guides to help new team members. Achieve success through our trusted technology partners, providing seamless communication, collaboration, and productivity.
From project management platforms to customer relationship management systems, our tech stack has got you covered!
Here's the software we know inside out.
Aircall
Asana
ClickUp
Gorgias
Hootsuite
HubSpot
Klaviyo
Kustomer
Later
Monday.com
Ninety
Notion
QuickBooks
RingCentral
Sales
Force
Shopify
Slack
Trello
Zendesk
Zoho Desk
…And more! Tell us what you need, and we’ll make it happen.
Get your onboarding right, and you'll have engaged and enthusiastic team members eager to do their very best. You get it wrong, and your first impression could be the last.
We'll build all the processes you need for a smooth onboarding process you only need to do once. We create Contractor playbooks, team handbooks, step-by-step process guides on managing the role, and training guides on anything you need. We'll also teach them how to use the tech stack so they're ready, confident and motivated to take on any task.
Culture is one of the most crucial aspects of job satisfaction. Get it wrong, and the business and candidate will suffer no matter what the skillset or salary. We'll identify the Global HR policies you need and create ones that are fair and compliant in your contractor's country of residence.
Losing a team member is expensive. It can cost up to two times a team member’s annual salary to replace them. That's not to mention the impact someone leaving can have on your team's productivity and morale.
So rather than struggling to redistribute work and hire new people, it's better to focus on retaining your current talent. We set you up with the tools you need for reward and retention.
Because when remote, contracted and freelanced candidates are cared for like in-house members of your company, well-being, productivity and retention rise. More rewards = less risk!
Ensure contract & tax compliance in your remote workforce with our globally compliant policies. We provide tailored international contractor agreements, NDAs, and IP protection, safeguarding your business from employment misclassification while promoting a secure and equitable working environment.
We also secure all tax compliance to ensure your company doesn't spend unnecessary costs in additional taxes and do not face any IRS fines.
We take the stress out of scaling. Whether you're a start-up business or a company that's growing at a rapid rate, we'll save you precious time by building a staff structure that's streamlined and specific to your company's needs and budget. We work within your budget, creating the roles needed with all areas of responsibilities noted and structuring KPIs to help your team achieve and maintain success. Need to fill the positions? See above 😉
One hire. Two hires. A team. Whatever the number, we can help you get the right remote people in place. All of our candidates are meticulously vetted and matched to the role according to their expertise, ensuring a trusted, tenured hire.
We work within your company's budget while ensuring candidates get their deserved rates in their respective countries. Clients can save millions annually in salaries, and candidates are paid a fair wage and keep 100% of their earnings ethically. It's a win-win for all involved!
You'll have a Virtual Assistant, Customer Support, Sales or Data Entry team member in only 14 days and all other roles staffed within 21 days.
The roles we hire for:
Accounting
Administrative Assistants / Office Managers
Appointment Setters
Content Moderators
Content Writers
Creatives / Designers
Customer Success / Customer Support / Account Managers
Data Entry
Executive Assistants
Hotel & Hospitality
Human Resources
IT
Insurance/Medical Representatives
Lead Generation
Marketing: Email Marketing, Digital Growth, Social Media Managers & more
Sales Development Reps
Managers / Department Heads
Mobile App Development
Mobile App Engineers
Software Development
UX / UI Designers
Video Editor / Animation / Motion Graphics
Virtual Assistants
Web Development
…And more! Tell us who you need to hire, and we'll make it happen.
Yes! In fact, we have bilingual and multilingual contractors who also speak Spanish, French, Portuguese, Tagalog, Gujarati, Hindi and more.
Absolutely, because we do thorough background checks and request references before they enter our talent pool. Each candidate must be LinkedIn or work email verified, and we request photo identification and carry out security clearance to check their criminal background. They must also provide two previous employer references and two character references.
This may vary if your contractor is on a freelance contract, but generally yes. We’re founded on fairness and believe that everyone should be entitled to paid-time-off. And when people are well-rested, they’re better workers too!
Nope! Each contractor will have a laptop, and in their Candidate Profile, we include details on the equipment they have and their internet speed.
Yes, we do! Check out our pricing page here. The more hires, the more savings!
If you have established business hours in which you want your contractor to work, we’ll detail this in the job description. Many of our candidates are comfortable working in any timezone, any hours.
You can pay them via Paypal, Wise or Wire Transfer. Once you have made your hire, they are 100% your contractor and we do not get involved in payments. We do offer the service of helping you setup your Remote Employee Payment Portal and the Payroll. Just let us know if you need help in this area!
It’s speedy! We can hire you a Virtual Assistant or Customer Support Representative in just 14 days, and other roles in just 30 days!
We’ll find your ideal candidate based on your budget, no matter how big or small. We’ll make sure the salary or rate is fair to the contractor and is benchmarked against the same or similar roles, while being cost-effective for your business. Not sure what your budget should be? We can work with you to create a budget for one hire, or an entire team!
We guarantee you won’t be, but if for whatever reason you’re unhappy with your hire, you have 60 days to raise this with us and we will staff you a new candidate, free of charge. We do regular check-ins every 2-weeks to help with the settling-in period and make sure everyone is doing okay.
If a hired contractor leaves your company within a 60-day period, we’ll staff you with a new candidate free of charge. This excludes the contractor leaving the company due to a hostile work environment including, but not limited to: sexual harassment, prejudice, bigotry, verbal abuse, derogatory statements, payment delays, lack of communication, and contractual inconsistencies.
Any! You can advertise for freelance, fixed-term, part-time and full-time contracts.
